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Case Studies

Caesars

Existing customer acquires major casino operator; casino portfolio expands to 70+

Background:

  • El Dorado Resorts, a long-term customer, acquired Caesar’s/ Harrah’s, expanding its casino portfolio to 70+

Illustrative Work Streams: 

  • Hosted Caesar’s corporate event in Black Hawk (2021)
  • Mirasys VMS upgrades across multiple properties (2022 / 2023)
  • Design/build for temporary Danville and Nebraska casinos (2023)

Key Takeaways: 

  • Largest casino portfolio in the US continues to trust in SSI for the most complex designs and day-to-day product needs
  • SSI is increasingly trusted for design/build

MGM

Honeywell sole supplier agreement creates large access control opportunity

Background:

  • SSI’s relationship with MGM spans more than 20 years
  • Access control project work began approx. 5 years ago

Illustrative Work Streams: 

  • SSI awarded access control upgrades at over a dozen MGM casinos across the US (2023)

Key Takeaway: 

  • Customer trust leads to large systems overhaul outside of traditional video surveillance scope

Resorts World

SSI’s entrenched industry position leads to continued success

Illustrative Work Streams: 

  • SSI successfully coordinated complete certification training for entire RW team with manufacturing partners (2020)
  • Resorts World contracted SSI for a major new design in New York (2023)

Key Takeaways: 

  • SSI’s reputation as a premier integration partner enabled a new business win by referral
  • SSI’s ‘brand equity’ is continually validated by satisfied customers and a relationship network that promotes the Company’s exceptional commitment to best-in-class service

Graton Resort & Casino

Demonstrated product experience earns SSI rights to largest upcoming US casino expansion project

Background:

  • SSI was recommended to Graton for a VMS upgrade by a client whose relationship with SSI spanned over 15 years
  • SSI facilitated demos with 6 leading VMS solutions providers, and its demonstrated product expertise led Graton to select SSI for the initial VMS upgrade and many other projects

Illustrative Work Streams: 

  • Graton recently approved a significant expansion that will make it one of the largest casino operators in the United States 

Key Takeaway: 

  • SSI’s industry reputation and widespread client network creates continued confidence in the gaming industry

Desert Diamond

SSI develops relationship from product sales to comprehensive solution provider

Background:

  • SSI began selling products and providing quotes for projects and installations to Desert Diamond approx. 12 years ago

Illustrative Work Streams: 

  • Initial product sales lead to consistent trust on design/build opportunities
    • Desert Diamond West Valley – new construction (2022)
    • Desert Diamond Sahuarita – system overhaul/upgrade (2022)
    • Desert Diamond Tucson – system upgrade (2022)
    • Desert Diamond Far West – new construction (2023)

Key Takeaway: 

  • Loyal, long-standing relationships continue to reap benefits for tribe