Case Studies
Caesars
Existing customer acquires major casino operator; casino portfolio expands to 70+
Background:
- El Dorado Resorts, a long-term customer, acquired Caesar’s/ Harrah’s, expanding its casino portfolio to 70+
Illustrative Work Streams:
- Hosted Caesar’s corporate event in Black Hawk (2021)
- Mirasys VMS upgrades across multiple properties (2022 / 2023)
- Design/build for temporary Danville and Nebraska casinos (2023)
Key Takeaways:
- Largest casino portfolio in the US continues to trust in SSI for the most complex designs and day-to-day product needs
- SSI is increasingly trusted for design/build
MGM
Honeywell sole supplier agreement creates large access control opportunity
Background:
- SSI’s relationship with MGM spans more than 20 years
- Access control project work began approx. 5 years ago
Illustrative Work Streams:
- SSI awarded access control upgrades at over a dozen MGM casinos across the US (2023)
Key Takeaway:
- Customer trust leads to large systems overhaul outside of traditional video surveillance scope
Resorts World
SSI’s entrenched industry position leads to continued success
Illustrative Work Streams:
- SSI successfully coordinated complete certification training for entire RW team with manufacturing partners (2020)
- Resorts World contracted SSI for a major new design in New York (2023)
Key Takeaways:
- SSI’s reputation as a premier integration partner enabled a new business win by referral
- SSI’s ‘brand equity’ is continually validated by satisfied customers and a relationship network that promotes the Company’s exceptional commitment to best-in-class service
Graton Resort & Casino
Demonstrated product experience earns SSI rights to largest upcoming US casino expansion project
Background:
- SSI was recommended to Graton for a VMS upgrade by a client whose relationship with SSI spanned over 15 years
- SSI facilitated demos with 6 leading VMS solutions providers, and its demonstrated product expertise led Graton to select SSI for the initial VMS upgrade and many other projects
Illustrative Work Streams:
- Graton recently approved a significant expansion that will make it one of the largest casino operators in the United States
Key Takeaway:
- SSI’s industry reputation and widespread client network creates continued confidence in the gaming industry
Desert Diamond
SSI develops relationship from product sales to comprehensive solution provider
Background:
- SSI began selling products and providing quotes for projects and installations to Desert Diamond approx. 12 years ago
Illustrative Work Streams:
- Initial product sales lead to consistent trust on design/build opportunities
- Desert Diamond West Valley – new construction (2022)
- Desert Diamond Sahuarita – system overhaul/upgrade (2022)
- Desert Diamond Tucson – system upgrade (2022)
- Desert Diamond Far West – new construction (2023)
Key Takeaway:
- Loyal, long-standing relationships continue to reap benefits for tribe
